Contact Us
If you want to reach the editorial team behind Non Gamstop Casinos, email [email protected]. That address reaches the people who research and write the reviews. Use it for corrections, questions about how we assess casinos not on GamStop, reader feedback on a site we list, or commercial enquiries. We read everything, though we cannot promise a reply to every message.
One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino operator. We do not hold your account, we cannot see your balance, we cannot release a withdrawal and we cannot lift a self-exclusion. If your issue is with a specific casino, the sections below explain who can actually help.
What to include so we can help quickly
- The casino name exactly as it appears on your account, and the page on airhead.cc you were reading.
- What happened, in date order, using UK date format (for example 14/09/2026).
- The amounts involved in pounds sterling, or the account currency if it is not GBP.
- The bonus terms you were given at the time — wagering multiple, expiry, maximum bet, cashout cap.
- Any reference number the casino's support team gave you.
Please do not send us passwords, full card numbers, copies of your passport or any other identity document. We never need them, and no legitimate casino will ask for them by email either.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission from the operator. That arrangement pays for the research; it does not buy a position in our rankings, and it does not stop us publishing a drawback. Our editorial ratings are our own assessment of publicly available information, not customer-review scores and not the result of us depositing or playing. If you believe a listing is out of date or inaccurate, that is exactly the kind of message the contact address is for.
Contacting the casinos we list
For anything account-specific, the operator's own support channel is the only route that works. Most non GamStop casinos run live chat as the primary channel, with an email address as backup; hours and response times vary by brand and we do not publish figures we have not verified. The notes below cover the three sites at the top of our current list, plus a comparison of the rest by the thing most readers write to us about — the size and shape of the welcome offer.
Betmica
Betmica sits first in our ranking because its advertised welcome package is the broadest of the ones we track in sterling: 570% up to £5,700 plus 270 free spins. For UK readers that matters, since a GBP-denominated offer removes the currency conversion that quietly shaves value off euro-headline bonuses. The practical assessment, though, is that a percentage that large is a headline, not a forecast. A match of this size almost always carries a steep wagering requirement, a maximum bet per spin while bonus funds are live, and a cap on how much of the winnings can be withdrawn. Read those three numbers in the bonus terms before you deposit; they decide what the offer is worth far more than the percentage does. Limitation: the bigger the advertised multiple, the more likely the cashout limit is the binding constraint — and we have no verified data on how quickly Betmica pays approved withdrawals.
Kikibet
Kikibet is here for readers who want a large sterling package without the very top-end percentage: 350% up to £5,555 and 300 free spins. The free spin allocation is unusually generous relative to the match, which suits players whose main interest is slots rather than table games. Worth knowing: free spins are normally tied to named games, valued at a fixed stake, and carry their own wagering on the winnings rather than being genuinely free money. Limitation: spins-heavy packages tend to expire fast, often in daily tranches, so the offer only works if you are playing regularly in the first week.
Betninja
Betninja earns its place by being the most legible offer on the list: £1,000 bonus and 100 free spins to all new players. No tiered percentages, no multi-deposit ladder in the headline. For anyone new to non GamStop sites, a flat figure in pounds is easier to model against a realistic deposit than a four-figure theoretical maximum you would never fund. Limitation: a smaller headline means less room to absorb a high wagering requirement, and "all new players" still depends on country eligibility and the usual one-account-per-household rule.
The rest of the list, side by side
| Casino | Headline welcome offer | Currency shown | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.8 |
| CoinPoker | 150% up to $2,000 | USD | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.7 |
All offers are as advertised by the operators and subject to their own terms, minimum deposits, wagering requirements, game contribution rules, maximum bonus bets, expiry dates and cashout limits. Check the current terms on the casino's own site before depositing — they change without notice. Our full breakdown of these sites sits on the main non GamStop casino comparison.
Money questions we are asked most
We cannot process payments, but we can explain how the mechanics usually work so your message to the casino is the right one.
- Cost to take part: the only cost is your deposit. Minimum deposits at offshore sites commonly sit in the £10–£20 range, but bonus-qualifying minimums are often higher than the site minimum. Check both.
- Paying in: debit cards, bank transfer, e-wallets and cryptocurrency are the usual routes. PayPal is rarely available at casinos outside the Great Britain licensing regime — verify it on the cashier page rather than assuming. Some UK card issuers decline gambling transactions to offshore merchants outright.
- Fees and conversion: a euro or dollar account means your bank or card applies a conversion charge on every deposit and every withdrawal. On a euro-headline bonus that erosion is real. Crypto adds network fees and exchange-rate movement between deposit and cash-out.
- Getting paid out: e-wallets and crypto are typically the fastest rails, bank transfer the slowest, with an operator review period before the payment is even sent. Advertised times are marketing claims, not verified results.
- Limits: expect daily, weekly and monthly withdrawal caps, plus a separate cap on winnings derived from bonus funds. A large win can be paid in instalments over weeks as a result.
- Verification: KYC identity checks and, for larger sums, source-of-funds checks are standard. Sending documents at registration rather than at first withdrawal is the single best way to avoid a delay.
Raising a complaint with an offshore casino
If a withdrawal has stalled or a bonus has been voided, work through it in order. Contact the casino's support team in writing and ask for the specific term you are alleged to have breached. If that fails, escalate formally using the complaints procedure in the terms and conditions — most operators must give you a defined process and a timeframe. If it is still unresolved, take it to the alternative dispute resolution body named in those terms, and to the licensing authority shown in the site footer, which for many of these brands is an overseas regulator such as Curaçao rather than a British one. Keep every chat transcript and email; disputes are won on records.
Realistically, your protections at an offshore casino are narrower than at a Great Britain-licensed site, and enforcement is harder from the UK. That is the trade-off, and it is worth understanding before you deposit rather than after.
Games and betting queries
Questions about what these sites actually offer come up constantly, so briefly: the catalogues are built around slots, including progressive jackpot titles, alongside RNG table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Slot behaviour depends on return to player and volatility — a high-volatility game pays less often but larger, which interacts badly with short bonus expiry windows. Game contribution to wagering differs by category, and table games typically count for a fraction of slots, sometimes nothing at all.
Most of these operators also run a sportsbook beside the casino, usually on a shared wallet, covering pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets work differently from casino bonuses: they normally carry minimum qualifying odds (commonly around 1.80 in decimal terms) and return winnings only, not the stake. If your question is about which product a bonus applies to, check whether the wallet is shared before you move funds.
Eligibility, and the GamStop question
You must be 18 or over to gamble in Great Britain, and the casinos listed here set their own age and country rules on top of that. GamStop is the free national self-exclusion scheme for online operators licensed by the UK Gambling Commission; registering blocks your access to those sites for six months, one year or five years. Casinos licensed overseas are not connected to that database, which is precisely why they remain reachable — and why, if you registered with GamStop for a reason, using them undermines the decision you made.
Note also that accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them. An overseas licence, such as one issued in Curaçao, sets different standards for complaints handling, fund segregation and marketing. Read the operator's licensing statement rather than inferring it from the presence of a pound sign.
If gambling has stopped being entertainment, blocking software, deposit and loss limits and self-exclusion are all worth using together rather than one at a time. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Our responsible gambling page sets out the tools in more detail, and you can read who we are on the about page.
How we assess the casinos we list
Our ratings come from desk research, not play. We compare published bonus terms — wagering multiple, game contribution, maximum bonus bet, expiry, cashout cap — against the headline figure, then look at stated licensing and ownership, deposit and withdrawal methods available to UK customers, GBP support, withdrawal limits, game range and software providers, and the clarity of the complaints procedure. Where information is unverifiable, we say so rather than filling the gap. Commission never affects position. Findings on this page were last checked on 23/09/2026; terms change, so treat anything time-sensitive as a starting point for your own check. The full terms of use for this site explain the limits of what we publish.
Getting a reply
Email [email protected] with the detail listed above and we will look into it. Corrections are the messages we act on fastest, because an inaccurate listing costs readers money. Suggestions for sites we should research are welcome too, though being suggested does not get a brand listed. There is no newsletter to join and nothing to sign up for here.